Returns
To return a orderpanaskopic product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@orderpanaskopic.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size. Items that show any wear are not eligible for return. All returns must be requested within 30 days of receiving your order.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
orderpanaskopic - Returns
640 Eubanks Ct, Ste 700
Vacaville, California 95688
United States
RETURNS
Due to the custom nature of our products, we do not offer refunds. Our guarantee of satisfaction does not extend to providing monetary refunds for completed orders. We are dedicated to resolving any issues to the best of our ability and ensuring that the customer is content with the final product. We appreciate your understanding of this policy, and we are committed to delivering exceptional customer service. If you have any questions, please email info@orderpanaskopic.com or call/text 415-545-8645.
